Shea butter is a natural fat extracted from the nuts of the African shea tree (Vitellaria paradoxa). Hand-crafted in Ghana, shea butter is known for its rich moisturizing properties and is commonly used in skincare and haircare products.

PAPABI Natural Shea body butter is highly moisturising and helps to nourish and soften the skin and hair. It contains vitamins A, E, and F, which contribute to its antioxidant properties and ability to promote healthy skin regeneration. Shea butter also has anti-inflammatory and soothing properties, making it suitable for sensitive skin.

Yes, PAPABI Natural Shea body butter is generally suitable for all skin types, including sensitive and dry skin. It is non-comedogenic, meaning it does not clog pores, making it suitable for oily and acne-prone skin as well.

Yes, PAPABI Natural Shea body butter is excellent for moisturising dry and cracked skin. It forms a protective barrier on the skin’s surface, locking in moisture and preventing dehydration. Regular use can help soften rough patches and soothe irritated skin.

PAPABI Natural Shea butter-based products should be stored in a cool, dry place away from direct sunlight. High temperatures can cause the butter to melt or become rancid. It's best to keep them tightly sealed to maintain their texture and effectiveness.

PAPABI Natural Shea body butter can be used to moisturise and condition hair. It helps to soften and tame frizz, making hair more manageable. It can be applied to damp hair as a leave-in conditioner or used as a deep conditioning treatment before shampooing.

Individuals with nut allergies should exercise caution when using PAPABI Natural Shea body butter, as it is derived from nuts. It's advisable to perform a patch test before using it extensively, especially if you have sensitive skin or known allergies. Always consult with a dermatologist or healthcare provider if you have specific concerns or conditions related to skincare.

PAPABI Customer Service is available to answer your queries by phone, email and online chat. Please contact us by telephone at the following numbers Call/Whatsapp: +27 73 057 3818 Email enquiries can be sent via wecare@papabi.africa We look forward to providing you with a safe and excellent customer service experience.

Purchasing products with us is designed to be simple, fast and secure. Before placing an order, please ensure that: - You have ordered the correct product - Know the expected delivery times of the product - The desired quantity is correct - The delivery address is correct - You have read the Terms and Conditions When you are ready to complete your purchase, simply click the 'Add to Cart' button on the product details page and then click the 'Checkout' button on the checkout page. New Customers If you are a new customer, you will be guided through the order form where you will be asked to enter information such as your delivery address and name, as well as your payment details. Once completed, you will be shown an order confirmation page and receive an email confirmation that your order is being processed. Existing Customers If you are an existing Customer, you will be asked to log in, if you have not already done so. If your details have not changed, you will be asked for your credit card details. Once completed, you will be shown an order confirmation page and receive an email confirmation that your order is being processed. Please note that the ordering process on the PAPABI online store at papabi.africa is a secure connection. Carefully fill in all the required details on this page, making sure that all fields are complete. Then click on the checkout button. Your order will then be confirmed and shipped to you. Please note that customers will have the opportunity to review and confirm their order, including delivery address, payment method and product details. A notice will be sent to you when your order is accepted. At that time, the contract of sale will be made and binding. You will receive an email confirmation as soon as your order has been submitted and is being processed. Once the order has been fully processed, you will receive an email notifying you of the ETA of arrival of your order.

We will send you tracking information by email when your order has been shipped. Please use this tracking number. If you have any problems, please contact our customer service department by phone or by email. Call/Whatsapp: +27 73 057 3818 Email enquiries can be sent via orders@papabi.africa

We can send the goods to an alternative address to your billing address. However, please note that we always include the details of the order in the package and the amount paid for the order is shown. For special requests, please contact customer service.

In compliance with the GDPR and to preserve the overall privacy and security of consumer data, we are unable to process orders over the telephone.

The option to collect an order is not possible at this stage.

Please note that orders can take 2 to 3 working days to be delivered. If you have tracked your order and it has not arrived on the date indicated or you have a problem with a shipment, please contact Customer by phone, chat or email. We will endeavour to resolve the problem as soon as possible. Call/Whatsapp: +27 73 057 3818 Email enquiries can be sent via orders@papabi.africa

Please visit papabi.africa/returns

If your order has been cancelled, refunds may take up to 14 working days to appear in your bank account. Please wait until this time has passed, and if your refund then does not appear in your bank account, please contact Customer Service by email or by phone.

Once you have placed your order and received the confirmation email from us, your order can be cancelled or modified within 2 hours of order confirmation receipt. Please contact Customer Service by email or by phone.

A working day is Monday to Friday, excluding public holidays and national days.